Papers/Notes: Tools Affecting the Enterprise

Wednesday, April 14
2:30 PM - 4:00 PM

Detecting Professional versus Personal Closeness Using an Enterprise Social Network Site
Anna Wu, Pennsylvania State University, USA
Joan M. DiMicco, IBM Research, USA
David R. Millen, IBM Research, USA

This work presents a model for predicting professional versus personal closeness from behavior on a corporate social network site, demonstrating that individuals express relationship multiplexity in their online interactions.

Lessons Learned from Blog Muse: Audience-based Inspiration for Bloggers
Casey Dugan, IBM T.J. Watson Research, USA
Werner Geyer, IBM T.J. Watson Research, USA
David R. Millen, IBM T.J. Watson Research, USA

Describes evaluation of a system whose goal is to inspire potential blog writers by connecting them with their audience through a topic-suggestion approach. Topics requested by users are most effective.

Factors Impeding Wiki Use in the Enterprise: A Case Study
Lester Holtzblatt, MITRE Corporation, USA
Laurie Damianos, MITRE Corporation, USA
Daniel Weiss, MITRE Corporation, USA

The benefits organizations derive from wikis ultimately depend on user adoption. Our research identifies factors that impede wiki use in the enterprise and proposes strategies which address these barriers.

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