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Papers/Notes: Expertise

Wednesday, April 14
11:30 AM - 1:00 PM

 How Power Users Help and Hinder Open Bug Reporting
Andrew J. Ko, University of Washington, USA
Parmit K. Chilana, University of Washington, USA

Analyzes the success of various types of contributors to the Mozilla bug database. Results suggest that most reports were duplicates, narrow expert feature requests, or end-user technical support.

Bringing the field into focus: User-centered design of a patient expertise locator
Andrea Civan-Hartzler, University of Washington, USA
David W. McDonald, University of Washington, USA
Chris Powell, University of Washington, USA
Meredith M. Skeels, University of Washington, USA
Marlee Mukai, University of Washington, USA
Wanda Pratt, University of Washington, USA

Describes iterative design of expertise locator for patients to find peers for health advice. Design groups, informed by fieldwork, enrich our understanding of supporting trade-offs when sharing sensitive health information.

What Do You Know? Experts, Novices and Territoriality in Collaborative Systems
Jennifer Thom-Santelli, IBM TJ Watson Research, USA
Dan R. Cosley, Cornell University, USA
Geri Gay, Cornell University, USA

Describes how experts express territoriality, behaviors communicating ownership, in an online space. Can assist designers in managing these naturally occurring expressions so they have a beneficial influence on collaborative activity.